Leading Innovation and Design Thinking

Steve Suarez shares his journey in bringing design thinking to HSBC

On-Demand

Summary

When you think of banking and risk management, innovation might not be the first descriptor that comes to mind. But for Steve Suarez, as the former Global Head of Risk Transformation at HSBC, bringing innovation to his team is exactly what he thought they needed to stay ahead of the game and deliver top-notch customer experiences.

In this webinar, Steve Suarez will be interviewed by Stanford d.school Adjunct Professors, Justin Ferrell and Jeremy Utley on his journey in bringing innovation and design thinking to HSBC. They'll talk about:
  • Steve's path in discovering, learning, and practicing innovation
  • Advice for others who are looking to introduce and lead innovation in their company
  • The challenges, successes, and key lessons learned in the process of building a corporate innovation training program
  • Item 4
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Speakers

Steve Suarez
Global Head of Innovation, Finance & Risk,
HSBC

With a track record of over 27 years of transformation experience in consulting, telecommunications, and financial services, Steve is a strong advocate of design thinking and its application for customer solutions. He is passionate about innovation and the growth mindset which drives his continuous learning. Most recently Steve took part in the Innovation and Entrepreneurship program at Stanford.

Jeremy Utley
Adjunct Professor, Stanford d.school

Jeremy never expected to be a designer. On his 10th birthday, his father asked him what he wanted to be when he grew up. Jeremy replied,”I want to be one of the people who carry boxes with handles.” A little over a decade later, Jeremy became a briefcase-carrying management consultant focusing on economic development. Then, in 2008, the d.school derailed him completely. His time as a student and a fellow at the d.school showed him that “how” he worked was more important than “what” he did. Today, Jeremy is dedicated to helping others along the same path to becoming a designer. He helps people change their deeply engrained behaviors and discover, as he did, that it is possible for them to make a difference. He does this through teaching as well as through growing alongside his students to become better in his own life and work every day.

Justin Ferrell
Adjunct Professor, Stanford d.school

A career journalist specializing in organizational behavior and design, Justin worked for seven years atThe Washington Post, most recently as the director of digital, mobile & new product design. He brought mobile designers and programmers into the newsroom, and enabled collaborative teams of reporters, editors and developers to create groundbreaking work. Also a prolific visual storyteller, Justin designed several award-winning projects — including the investigative series “Angler: The Cheney Vice Presidency,” winner of the 2008 Pulitzer Prize for National Reporting. Justin teaches Stanford graduate courses in design thinking, creativity, and organization design. He also teaches executive education at the Stanford Graduate School of Business, and his consulting clients have included Hewlett-Packard, IDEO and Citi Ventures. 

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